應用理性多目標決策分析於危機管理

Applying Rational Decision-making of Multiple Objectives Decision Analysis for Crisis Management

本研究應用理性決策方法克服決策危機於社會工作之危機管理。本研究選取一位社工師以便進行個案研究深入探討。此社工師具備3年以上輔導經驗，並正陷入輔導案例的決策困境之中。本研究採用個案研究，研究期間為2004年9月至2005年1月。本研究發現直覺式決策方法之缺點可由KT 式理性決策法來克服。因此，當社工師運用KT 法以結合其豐富的工作經驗與知識，將可有效排除直覺式決策法缺乏系統性決策過程所衍生之各種決策危機。使用者可藉由KT法之結構化思考程序，協助將其工作經驗和內隱知識予以整合，使之成為決策資源達到改善決策品質之目的。

關鍵字:危機管理、理性決策、直覺式決策、社會工作。

The purpose of this study is to apply rational decision-making methods to eliminate decision-making obstacles in crisis management. This study selected one social worker for case study. The social worker required at least 3 years of experience in social work and must have serious decision-making straits of his intervention. Adopting the case study, this study analyzed the rational decision-making in social work, during the period from September 2004 to January 2005. We found that any drawbacks to intuitive decisions can be overcome by using KT method. In addition, it provides intuitive decision-making using a systematic and structural decision-making process. Therefore, when combined with work experience and knowledge, social workers are able to eliminate decision-making obstacles and compensate for any drawbacks related to intuitive decision-making, which lacks a scientific decision-making process.The KT rational decision-making based methods allow a user accurately to improve decision-making quality by applying structural practical experiences and tacit knowledge.

Keywords:Crisis management、Rational decision-making、Intuitional decision-making、Social work.